Terms of service

These Terms of Service govern access to and use of mycomfypajama.shop and purchases made through our website.

By accessing our website or placing an order, you agree to these Terms of Service to the extent permitted by applicable law.

Nothing in these Terms excludes or restricts statutory consumer rights that cannot lawfully be excluded or restricted.

1. Store Information

The online store is operated under the trading name:

mycomfypajama.shop

Customer-service enquiries may be sent to:

info@mycomfypajama.shop

2. Eligibility

By purchasing through our website, you confirm that you are legally capable of entering into the relevant transaction or have appropriate legal authority to do so.

You must provide accurate and complete information where required to place an order.

3. Website Use

You may use mycomfypajama.shop for lawful personal shopping and other legitimate purposes.

You must not:

• Use the website for unlawful purposes;
• Attempt unauthorised access to systems or accounts;
• Introduce malicious software;
• Interfere with website security;
• Conduct fraudulent transactions;
• Scrape or extract information in an unlawful manner;
• Misrepresent your identity;
• Abuse promotional programmes; or
• Infringe intellectual-property rights.

4. Products

We make reasonable efforts to describe products accurately.

Minor variations may occur because of photography, lighting, display settings, production tolerances, supplier updates and similar circumstances.

Nothing in this clause affects consumer rights where products are materially misdescribed, faulty or otherwise non-conforming.

5. Product Availability

Products are offered subject to availability.

We may change or discontinue products when reasonably necessary.

If we cannot supply an ordered product, we may cancel the affected order and issue any refund required.

6. Pricing

Product prices are displayed through the website and checkout.

We may change prices prospectively.

A price change does not normally alter an order that has already been validly accepted, except where permitted by law or where an obvious error is identified before acceptance.

7. Pricing Errors

If an obvious pricing or technical error occurs, we may contact you before accepting or processing the order.

Where appropriate, you will be given an opportunity to proceed at the correct price or cancel the affected order.

8. Orders

Placing an order constitutes an offer to purchase the selected products.

We may send an electronic acknowledgement confirming receipt of the order.

An acknowledgement of receipt does not necessarily constitute final acceptance where the applicable ordering process distinguishes between receipt and acceptance.

We reserve the right to refuse or cancel an order for legitimate reasons, including:

• Product unavailability;
• Payment failure;
• Suspected fraud;
• Obvious pricing errors;
• Delivery restrictions;
• Legal restrictions; or
• Material inaccuracies in the order.

Any cancellation will be handled consistently with applicable law.

9. Payment

Customers must use an accepted payment method displayed at checkout.

Payments may be processed by independent payment-service providers.

Orders may be subject to payment authorisation, security and fraud-prevention checks.

10. Shipping

All orders qualify for:

Free Standard Shipping

Our estimated delivery time is:

15–20 calendar days

Additional information appears in our Shipping Policy.

UK distance-selling rules generally require delivery within 30 days unless a different delivery period has been agreed with the customer. Our stated 15–20 calendar day delivery period forms part of the delivery information presented for orders to which it applies.

11. Delivery Information

Customers are responsible for providing accurate and complete delivery information.

If you discover an address error, contact:

info@mycomfypajama.shop

as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or dispatch.

12. Delivery Delays

Delivery dates are estimates unless expressly agreed as guaranteed.

Delays may occasionally occur because of circumstances such as:

• Severe weather;
• Carrier disruption;
• Customs procedures;
• Transportation interruptions;
• Public emergencies;
• Incorrect customer information;
• Security procedures; or
• Other events outside reasonable control.

Statutory rights relating to delayed or failed delivery remain unaffected.

13. Risk and Ownership

Risk in goods passes in accordance with applicable law.

Nothing in these Terms is intended to transfer delivery risk to a consumer earlier than permitted by applicable consumer legislation.

14. Cancellation Rights

Customers purchasing qualifying goods online generally have a statutory right to cancel within the applicable cooling-off period.

For most qualifying goods, notice of cancellation may be given within 14 days after receiving the goods, after which the customer normally has an additional 14 days to return them.

Further information is provided in our Return and Refund Policy.

15. Faulty Goods

Goods supplied to UK consumers must comply with applicable consumer legislation.

Nothing in these Terms removes rights or remedies where goods are faulty, not as described, not fit for applicable purposes or otherwise fail to conform to the contract.

16. Returns

Returns are governed by our Return and Refund Policy and applicable law.

Customers should contact:

info@mycomfypajama.shop

before returning products so that the appropriate process can be explained.

17. Promotions and Discounts

Promotional offers may be subject to specific conditions displayed with the promotion.

Unless prohibited by law, promotions may:

• Have expiration dates;
• Apply only to selected products;
• Be limited to certain customers or regions;
• Be subject to stock availability; or
• Be restricted from combination with other offers.

Promotional terms do not remove statutory rights.

18. Intellectual Property

Unless otherwise stated, content made available through mycomfypajama.shop, including text, graphics, branding, design elements, photographs and other content, is owned by or licensed to the relevant rights holder and protected by applicable intellectual-property law.

No content may be commercially reproduced or exploited without appropriate permission.

19. User Submissions

Where customers are permitted to submit reviews, comments or other content, they must not submit material that:

• Is unlawful;
• Is knowingly false or misleading;
• Infringes another person's rights;
• Contains malware;
• Contains unlawful threats or abuse; or
• Violates applicable website rules.

20. Third-Party Services

The website may use independent service providers, including Shopify, payment processors, logistics providers and technology platforms.

We are not responsible for independent third-party services beyond the extent imposed by applicable law.

21. Third-Party Links

Links to third-party websites may be provided for convenience.

The existence of a link does not automatically constitute an endorsement.

Third-party websites operate according to their own terms and privacy practices.

22. Disclaimer

We aim to keep mycomfypajama.shop reasonably accurate, available and secure.

However, website access may occasionally be interrupted for maintenance, security, technical faults or circumstances outside reasonable control.

Nothing in these Terms excludes obligations or liabilities that cannot lawfully be excluded.

23. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing is intended to exclude liability for fraud, fraudulent misrepresentation or other liability that cannot legally be excluded.

Where you are a consumer, statutory rights and mandatory consumer-law remedies remain unaffected.

24. Indemnity and Unlawful Conduct

To the extent permitted by law, users may be responsible for losses directly resulting from their unlawful or fraudulent misuse of our website.

This provision does not impose liability on consumers where doing so would be unfair or unlawful.

25. Privacy

Personal information is handled according to our Privacy Policy and applicable law.

26. Changes to These Terms

We may update these Terms prospectively for legitimate reasons, including changes to:

• Law;
• Regulatory guidance;
• Website functionality;
• Technology;
• Products;
• Payment processes; or
• Business operations.

The version applicable to a completed transaction will be determined in accordance with applicable law.

27. Severability

If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.

28. No Waiver

A failure to enforce a contractual right immediately does not necessarily constitute a waiver of that right.

29. Governing Law

These Terms are governed by applicable laws relevant to our transactions with UK customers.

Where a consumer has mandatory rights under the law applicable to them, nothing in these Terms deprives the consumer of those mandatory protections.

30. Contact

Questions regarding these Terms may be sent to:

mycomfypajama.shop
Email: info@mycomfypajama.shop