Shipping policy

This Shipping Policy explains how orders placed through mycomfypajama.shop are processed, shipped and delivered.

For shipping assistance, contact:

info@mycomfypajama.shop

1. Free Standard Shipping

mycomfypajama.shop provides:

FREE STANDARD SHIPPING ON ALL ORDERS

There is no standard shipping charge for qualifying orders placed through our website.

The shipping amount displayed at checkout for standard delivery will therefore normally be £0.00.

2. Estimated Delivery Time

Our estimated delivery time is:

15–20 calendar days

The delivery period is calculated in calendar days rather than business days unless otherwise expressly stated during checkout.

Customers should review available delivery information before submitting an order.

3. Order Confirmation

After an order is successfully submitted, customers will normally receive an electronic order confirmation at the email address supplied during checkout.

Customers should check order details carefully.

If you notice an error, contact:

info@mycomfypajama.shop

as soon as possible.

4. Processing and Dispatch

Orders are prepared for dispatch after successful submission and any necessary payment or security verification.

The total estimated delivery period provided above is intended to communicate the ordinary expected timeframe from order processing through delivery unless a different timeframe is expressly displayed for a particular order.

We may contact customers if additional information is reasonably required to process an order.

5. Delivery Addresses

Customers must provide a complete and accurate shipping address.

Before placing an order, verify:

• Recipient name;
• House or building number;
• Street;
• Town or city;
• Postcode;
• Country; and
• Any other information reasonably necessary for delivery.

mycomfypajama.shop is not responsible for avoidable delivery problems caused solely by materially incorrect or incomplete information supplied by the customer, subject always to applicable consumer law.

6. Address Changes

If you need to change a delivery address, contact:

info@mycomfypajama.shop

immediately.

We will make reasonable efforts to assist, but an address cannot always be changed after an order has entered fulfilment or been transferred to a carrier.

7. Shipping Confirmation and Tracking

Where tracking is available for an order, tracking information may be sent by email or made available through the order interface.

Tracking information may require time to become active after dispatch.

The absence of immediate tracking updates does not necessarily mean a shipment has stopped moving.

8. Carriers

We may use different postal, courier, fulfilment or logistics providers depending on:

• Delivery location;
• Product;
• Package dimensions;
• Service availability; and
• Operational requirements.

The selected carrier may therefore differ between orders.

9. Delivery Time and UK Consumer Rules

Our standard estimated delivery period is 15–20 calendar days.

UK distance-selling guidance states that goods generally must be delivered within 30 days unless another delivery arrangement has been agreed with the customer.

Where a delivery deadline is legally essential or an order is not delivered within an applicable agreed or statutory period, the customer's legal remedies remain unaffected.

10. Possible Delays

Although we aim to deliver within the estimated timeframe, occasional delays may occur due to circumstances including:

• Severe weather;
• Peak shipping periods;
• Carrier congestion;
• Transportation disruption;
• Customs processing where applicable;
• Security inspections;
• Public emergencies;
• Industrial action;
• Incorrect address information; or
• Other circumstances outside reasonable control.

Where we become aware of a material delay, we may provide updated information where reasonably practicable.

11. Lost Shipments

If tracking shows no delivery and you believe a parcel may be lost, contact:

info@mycomfypajama.shop

Please include your order number.

We may investigate with the applicable carrier before determining the appropriate resolution.

Nothing in this process removes statutory consumer rights concerning delivery.

12. Parcels Marked Delivered but Not Received

If tracking indicates delivery but you cannot locate the parcel:

1. Check the delivery location carefully;
2. Check with other members of the household where appropriate;
3. Check any safe location indicated by the carrier;
4. Review carrier delivery information; and
5. Contact info@mycomfypajama.shop promptly if the parcel remains missing.

We will reasonably assist with the investigation.

13. Damaged Parcels

If an order arrives damaged, contact:

info@mycomfypajama.shop

Please provide:

• Your order number;
• A description of the problem; and
• Photographs where reasonably available.

Do not dispose of relevant packaging before receiving instructions where retaining it is reasonably practicable.

Nothing in this section limits statutory rights regarding damaged or faulty goods.

14. Incorrect Products

If you receive an incorrect product, please contact us promptly.

Where the error is ours, we will resolve the matter consistently with applicable consumer law.

15. Multiple Shipments

An order containing multiple products may occasionally arrive in more than one parcel.

Where an order is split, individual parcels may arrive on different dates.

Customers will not be charged additional standard shipping because an order is divided into multiple shipments.

16. Failed Delivery Attempts

Carriers may:

• Attempt redelivery;
• Leave delivery instructions;
• Send a parcel to a collection location; or
• Return a parcel to sender.

Customers should follow reasonable carrier instructions where appropriate.

If a parcel is returned to us, contact info@mycomfypajama.shop for assistance.

17. Refused Parcels

Refusing delivery does not necessarily replace the need to notify us clearly if you intend to exercise a legal cancellation right.

If you want to cancel an order, please communicate your decision to:

info@mycomfypajama.shop

18. Customs and Cross-Border Processing

Depending on the origin, destination and fulfilment arrangements for a particular shipment, customs or cross-border processing may occasionally affect delivery time.

Any taxes, duties or charges that we expressly collect through checkout will be displayed where applicable.

We do not use this Shipping Policy to override statutory requirements relating to prices, taxes or mandatory consumer disclosures.

19. Risk During Delivery

Risk in products passes to consumers in accordance with applicable UK law.

Nothing in this Shipping Policy is intended to transfer delivery risk to a consumer earlier than legally permitted.

20. Cancellation During Shipping

If an order has already been dispatched, we may not be able to stop the shipment.

However, this does not remove any applicable statutory cancellation right.

Customers wishing to cancel should contact:

info@mycomfypajama.shop

and follow the Return and Refund Policy.

21. Returns

Shipping of returned products is governed by our separate Return and Refund Policy.

For ordinary statutory change-of-mind cancellations, customers may be responsible for direct return costs where properly disclosed and legally permitted.

Where goods are faulty, damaged, incorrect or otherwise non-conforming, different legal rules may apply.

22. Force Majeure and Events Beyond Reasonable Control

Delivery may be affected by extraordinary circumstances beyond reasonable control.

Such events may include serious transportation failures, natural disasters, major infrastructure disruption, governmental measures or similar exceptional circumstances.

Any legal remedies that cannot lawfully be excluded remain unaffected.

23. Customer Support

For shipping, delivery or tracking questions:

mycomfypajama.shop
Email: info@mycomfypajama.shop

Please include your order number whenever possible.