Refund policy

This Return and Refund Policy applies to qualifying purchases made through mycomfypajama.shop.

For return, cancellation or refund assistance, contact:

info@mycomfypajama.shop

1. Your UK Statutory Rights

Nothing in this Return and Refund Policy excludes or restricts any consumer right that cannot lawfully be excluded or restricted.

Customers purchasing goods online in the United Kingdom generally have a statutory right to cancel qualifying distance contracts without giving a reason.

For most qualifying goods, customers must notify the trader of cancellation within 14 days after receiving the goods. After notifying the trader, customers normally have a further 14 days to return the goods.

Different rights apply where goods are faulty, damaged, not as described, not of satisfactory quality or otherwise fail to conform to the contract.

2. How to Cancel an Order After Delivery

To exercise a qualifying cancellation right, contact us at:

info@mycomfypajama.shop

Your cancellation communication should clearly state that you wish to cancel the relevant order or purchase.

Please include sufficient information for us to identify your order, preferably:

• Your order number;
• Your name;
• The email address used for the order; and
• The product or products being cancelled.

You are not required to give a reason when exercising a statutory cooling-off cancellation right.

3. Returning Cancelled Products

After notifying us that you are cancelling a qualifying order, you must return the applicable goods without undue delay and within the applicable statutory return period.

We will provide appropriate return instructions after receiving your return request.

Products should be packaged securely to reduce the risk of damage while in transit.

Customers should retain proof of posting or another appropriate record showing that the return was sent.

4. Condition of Returned Products

Customers may inspect products to the extent reasonably necessary to establish their nature, characteristics and functioning, in a manner broadly comparable to examining products in a physical shop.

Where goods have been handled beyond what is reasonably necessary and this causes a reduction in value, applicable law may permit an appropriate deduction from the refund reflecting that diminished value.

This provision does not remove statutory rights relating to faulty or non-conforming products.

5. Return Shipping Costs for Change-of-Mind Returns

Unless otherwise stated by us or required by law, customers exercising an ordinary change-of-mind cancellation right are responsible for the direct cost of returning the products.

We recommend using an appropriate tracked or otherwise verifiable shipping service where reasonably available.

If an item is faulty, damaged, incorrect or otherwise non-conforming and UK consumer law requires us to bear reasonable return costs, we will do so.

6. Refunds Following Statutory Cancellation

Where a customer validly cancels a qualifying order, we will issue the refund required by applicable law.

For returned goods, refunds will generally be processed without undue delay and no later than 14 days after we receive the returned goods, or, where applicable, after the customer provides sufficient evidence that the goods have been sent back if that occurs earlier.

Unless otherwise agreed, refunds will generally be issued using the original payment method.

Banks, card issuers and payment processors may require additional time to display a completed refund in a customer's account.

7. Original Delivery Charges

Standard shipping on mycomfypajama.shop is currently provided free of charge for all orders.

Accordingly, there is ordinarily no standard outbound shipping charge to refund.

If a paid delivery option is offered in the future and a customer validly exercises a statutory cancellation right, applicable statutory rules concerning reimbursement of standard delivery charges will apply.

8. Faulty, Damaged or Incorrect Goods

Please contact info@mycomfypajama.shop promptly if you receive a product that is:

• Faulty;
• Damaged;
• Incorrect;
• Not as described;
• Missing components; or
• Otherwise not in conformity with the contract.

Please provide your order number and a description of the problem.

Where reasonably useful, we may request photographs showing damage, defects, packaging or incorrect goods. Such requests are intended to help us identify and resolve the problem and do not remove statutory rights.

UK consumers have separate statutory remedies for goods that do not conform to the contract. Depending on the circumstances, these may include rejection and refund, repair, replacement, price reduction or other remedies provided by law.

9. 30-Day Short-Term Right to Reject Faulty Goods

Where the Consumer Rights Act 2015 applies and the statutory conditions are satisfied, consumers may have a short-term right to reject non-conforming goods within the applicable 30-day period.

Rights after that period may include repair or replacement and, depending on the circumstances, further statutory remedies.

Nothing in this policy limits those rights.

10. Exchanges

If you would like a different size, colour, model or other product variation, contact:

info@mycomfypajama.shop

Where an exchange is available, we will explain the applicable procedure.

A customer's statutory cancellation and faulty-goods rights are not dependent on whether we offer a voluntary exchange procedure.

11. Statutory Exceptions to Change-of-Mind Cancellation

The ordinary statutory cancellation right may not apply to certain categories of products where a legal exception applies.

Depending on the nature of the goods, exceptions may include:

• Products made to the customer's specifications or clearly personalised;
• Goods liable to deteriorate or expire rapidly;
• Sealed goods that are not suitable for return for genuine health-protection or hygiene reasons where the seal has been broken after delivery;
• Certain goods that become inseparably mixed with other items after delivery; and
• Other goods or circumstances specifically excluded by applicable law.

An exception will only be relied upon where it lawfully applies.

These exceptions do not remove legal remedies for goods that are faulty or otherwise fail to conform to the contract.

12. Sale and Promotional Products

Statutory rights do not disappear merely because a product was purchased during a sale or promotion.

Products purchased at a discount remain subject to applicable statutory rights concerning faulty, misdescribed and non-conforming goods.

13. Refused and Uncollected Deliveries

If a shipment is refused or is not collected, please contact us.

A refused or uncollected parcel is not automatically treated as a valid exercise of every statutory cancellation requirement. Customers should clearly communicate cancellation to info@mycomfypajama.shop where required.

Where a parcel is returned to us, we will deal with the order according to the circumstances, applicable law and this policy.

14. Refund Processing

Once a refund has been initiated, the time required for funds to appear depends on the customer's payment provider.

We are not responsible for processing delays occurring solely within an independent bank, card issuer or payment service after the refund has been correctly submitted, although we will reasonably assist customers with evidence of the refund where appropriate.

15. Fraudulent or Abusive Returns

We may investigate reasonably suspected return fraud, including returns involving substituted goods, false claims or deliberate abuse.

Nothing in this section permits us to refuse a legitimate statutory consumer remedy.

16. Contact

For cancellations, returns, refunds and product issues:

mycomfypajama.shop
Email: info@mycomfypajama.shop